Let us know you’d like to make a return or exchange

Send an email to

Please provide us with:

  • the order number
  • your name and address
  • the name of the product
  • reason for returning it

Please let us know if you need a refund, an exchange, or a replacement.

How to package and send your item

Make sure the item is:

  • unworn
  • in the original packaging
  • within the 10 days from the date of purchase

Please send the item to us in a padded envelope to ensure no damage occurs to the piece when it’s in transit.

You will need to pay for the cost of mailing the item. Please send it to us at our business address:

Stooki Jewellery

100 Clements Rd, Bermondsey, London

SE16 4DG

Confirming your return

We will be in touch to confirm that the return has been received.

You will then be issued with a refund, exchange or replacement, depending on what’s been agreed.

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