10-Day Grace Period on Faulty Goods (for apparel only)
If you were to find a flaw in your ordered apparel, you can return it to us (within 10 days from the date of purchase) and all goods will be inspected on return. If the product is sold out (in the size you want) we’ll issue you a refund on receipt, or exchange the item for a different size/style if preferred.
The item must be returned in its original packaging with any enclosed documentation.
The cost of returning the item to us is your responsibility.
When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant, which may leave a scent or marks on the item.
We do not offer refunds/exchange unless there is a fault with the item
We’ll be unable to accept the return of any item where there is evidence that these instructions have not been followed. Please contact us on:
Quoting your REF number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.